When I was in first grade I started reading the Encycledpedia Brown mystery books and loved them.
In third grade I stumbled upon my older sisters Nancy Drew and Cherry Ames, Student Nurse mystery books and loved reading them and trying to figure out who the bad guy(s) were.
I never got into the Hardy Boys books, but I will admit to watching the TV show because SHAUN CASSIDY.
Solving mysteries was fun as a kid.
Solving diabetes supply mysteries takes up way to much time as an adult and it's bullshit.
|Yeah, I don't have time for this for this shit.|
Late yesterday morning I received another automated message from EdgePark telling me that my order had been received and should be shipping in one to two business days.
OK, that's WEIRD and dare I say...mysterious?
Maybe Edgepark filled my RX twice - which would mean massive amounts of crap with my insurance.
I called EdgePark, waited on hold for 18 minutes and 37 seconds until I was connected to a woman who told me that I did indeed have two orders shipping out.
So I cancelled the second order and as I was about to hang up, the woman on the other end of the line stated: You’ll receive your 12 boxes of test strips tomorrow - have a nice day! CLICK.
Here’s the thing: 12 boxes was half of my three month order - I normally get 24 boxes (down from 27,) and 200 strips a month won’t cut it.
I thought (OK, PRAYED,) that she made mistake or that I heard her wrong and I called right back, waited another twenty minutes on hold before speaking with another EdgePark CR who told me that:
- CareCentrix had cut my order (RX) in half
- the reason I had two orders out was because they were going to try and bill CareCentrix and my insurance twice.
First: Why wasn’t I informed my order was cut in half?
Second: Why didn’t anyone tell me the reason behind the double order in the first place??
Three: What if CareCentrix/my insurance, wouldn’t pay for the second order, which was the order I had just cancelled?
Me: OK, but nobody told me that my Rx had been cut on half and what if my insurance wouldn’t pay for the second and now cancelled order?
EdgePark: Well...... we would have done our best to get the money.
Me: Would you have charged me the full amount if I hadn’t cancelled the order and my insurance wouldn’t pay?
EdgePark: Ahhhhhh. probably not?
YES, her response sounded more like a question than an answer.
ME: Yeah, I need my full order of strips - how can I make that happen?
EdgePark: Call your Dr’s office and have them resend the script to CareCentrix.
I had a direct line and name of someone at CareCentrix because I’d an issue with EdgePark and my test strip order in December.
G who was very nice and understanding when I called and explained the situation - and she was a bit perplexed.
She told me that she would work to get the remainder of my strips approved and promised to follow up with me - which she did. Calling me yesterday afternoon to let me know she’d called my Endo’s office and was working diligently to get the problem solved. She was a former nurse and she new the importance of checking blood sugars.
R apologized for the test strip issue and told me that the reason my order had been cut in half was because my RX from December had expired. But that edgepark had received a new Rx on Tuesday and sent out the rest of my strips to me by Friday.
G from CareCentrix called me back today to tell me she received the Rx from my Dr's office and would work to approve the additional strips.
Then I told her what R had told me. And I also stated that every single time I need to get a DM order filled, it's never seamless, wether has to do with pump supplies or test strip supplies, because there are three companies involved when it comes to filling out my durable medical equipment prescriptions.
My insurance company, CareCentrix, and EdgePark - nothing is automatic, seamless and without a million calls. Nobody is on the same page and whenever there's a problem - I get three different answers - and none of them are correct.
How is any of this efficient for everyone involved?
G told me that she wants to work with me, and together we could look into different mail order options for me.
And I will - but right now - I want to close the book on this chapter because I have to much shit to do.
So while the test strip Rx mystery isn’t solved, my problem is... for now. Lets see what happens in September and December.
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Diabetes Mysteries: Kelly And The Mystery Of The Missing Test-Strips - Diabetes Stories